As demand for legal help continues to outpace available resources, this publication provides timely guidance for organizations seeking thoughtful, ethical, and equitable ways to expand access to justice.
Her work draws on a literature review and 27 interviews with legal aid leaders, technology partners, and AI experts, the report explores how AI tools can help legal services organizations better identify who needs full representation and who can be supported with timely, accessible information.
It offers a practical overview of current triage and intake practices, emerging AI solutions, and key considerations for responsible implementation—from policy development and user experience to data security, staff buy-in, and long-term sustainability.
Congratulations to Heidi on this publication! Read it now.
